Returns & Refunds

At Pixiiifish, we want you to love your purchase. If for any reason you are not satisfied, you may request a return within 30 days of receiving your order.

Eligibility for Returns

  • Items must be returned in the same condition in which they arrived to you.

  • We cannot accept returns of items that have been used, worn, or damaged through personal use.

  • If your item arrives damaged in the mail, you have two options:

    1. Full Refund with Return – Mail the item back to us in its original condition and receive a full refund (excluding return shipping costs).

    2. 50% Refund without Return – Keep the damaged item and receive a 50% refund. For this option, you must email us photographic proof of the damage.

How to Start a Return

  1. Fill out the Return Form on our website.

  2. Once your request is approved, we will email you the mailing address for your return (if applicable).

  3. Ship the item back to us in its original condition and packaging if possible.

Refunds

  • Refunds are processed after we receive and inspect your return, or after we verify photographic proof of damage for the 50% refund option.

  • Refunds are issued to your original payment method within 5–7 business days of approval.

  • Return shipping costs are non-refundable—you will be responsible for the cost of mailing the item back to us.

If you have any questions about our return process, please reach out to hello@pixiiifish.com and we’ll be happy to help.